Chris PaivaHow I Work

How I work

Thoughtful process.
Human impact.

I combine product thinking, business analysis and design to understand problems deeply, align teams, and create solutions that are useful, usable and valuable.

Illustration showing people, documents, ideas, and a product connected through a shared process.

My principles

These principles guide how I approach every project and every decision.

Clarity over complexity

I make sense of complex problems and simplify without losing meaning.

Outcome focused

I keep the end user and business impact at the heart of every decision.

Collaborate with purpose

I work closely with teams, value diverse perspectives and align around goals.

Iterate and learn

I test, learn and refine to build better solutions over time.

My process

A flexible process that adapts to the project, the team and the problem to solve.

1

Discover

I explore the problem space, understand users, context and business goals.

2

Define

I synthesise insights to frame the right problem and define clear opportunities.

3

Ideate

I generate ideas, explore options and co-create with the team.

4

Design

I design thoughtful solutions that are useful, usable and aligned with goals.

5

Validate

I test early and often, validate assumptions and refine based on feedback.

6

Deliver & Learn

I support delivery, measure impact and continually look for ways to improve.

The process is intentionally iterative. Stages overlap, repeat and adapt as the team learns.

How I collaborate

I partner

I work alongside product managers, engineers, data analysts and stakeholders as a trusted collaborator.

I communicate

I translate insights clearly, facilitate discussions and build shared understanding.

I empower

I create clarity and alignment so teams can move forward with confidence.

Tools I use

I use the right tools to support discovery, design and collaboration.

FigmaJiraConfluenceFigJamSketchAdobe Creative CloudCursorOpen CodeClaude DesignClaude Code+ more

I'm tool agnostic and choose what best fits the team and the problem.

I believe great products are built together.

I'd love to hear about your challenges and explore how we can create impact together.

Let’s Connect →